Overview

This guide walks you through the process of porting a non-Twilio number—like one from Verizon or AT&T—into your HighLevel-connected Twilio account. You’ll need to gather a few documents and fill out a porting form.

⚠️ Tip: Porting numbers involves regulations and validation. Missing or incorrect information can cause delays or rejections.

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TABLE OF CONTENTS

• Step-by-Step Porting Instructions
  • Step 1: Locate Your Location ID
  • Step 2: Enter Customer Name
  • Step 3: Enter Service Address
  • Step 4: List Authorized Phone Numbers
  • Step 5: Complete the Letter of Authorization (LOA)
  • Step 6: Include Recent Billing Statement
  • Step 7: Submit Your Port Request to Twilio
• Porting a Canadian Phone Number?(non-Twilio number) to a locatio
• Frequently Asked Questions
• Related Articles

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Please understand that port requests may take 2-4 weeks (4-6 weeks for more requests of more than 50 numbers)

After reviewing the above video, please prepare the following information below and fill out the form: Porting Form. If you have questions, please contact support

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What You’ll Need (At a Glance)

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Step-by-Step Porting Instructions

Step 1: Locate Your Location ID

You’ll need the Location ID for the destination sub-account where the number will be ported.

Step 2: Enter Customer Name

Use the exact name as shown on your current phone bill.

• First Name

• Last Name

• Business Name (if applicable)
  

Step 3: Enter Service Address

Use the physical address on file with your current carrier.
 PO Boxes are not accepted.

• Street Address

• City

• State/Province

• Zip/Postal Code
  

Step 4: List Authorized Phone Numbers

Include the numbers you want to port and relevant account details.

Wireless Numbers

• Phone Number(s): e.g. +17787787878

• Wireless Account Number: e.g. 12345678

• PIN / Last 4 of SSN: e.g. 1234

• Carrier Name: e.g. Verizon

Landline / Toll-Free Numbers

• Phone Number(s): e.g. +18881234568

Step 5: Complete the Letter of Authorization (LOA)

Download and complete the LOA.

• Must be in PDF format

• File size cannot exceed 4MB
  
  Note: The LOA must be dated within the past 15 days.

Step 6: Include Recent Billing Statement

Provide a scanned or electronic copy of your most recent phone bill.

• Must be in PDF format

• Max file size: 4MB
  

Step 7: Submit Your Port Request to Twilio
 Note: This step would be taken care by customer support

Porting a Canadian Phone Number?(non-Twilio number) to a location

The process is mostly the same, with a few additional notes:

• Typical duration: 4–6 weeks
  (varies by losing carrier)

• One-time porting fee: $7.00 USD per number
  

What You’ll Need

Before filling out the Twilio Porting Form, make sure you have the following:

1. Account SID
    (Provided by HighLevel after setup)

2. Phone number(s) in E.164 format to be ported.
    Example: [+][1][xxx][xxx][xxxx]

3. Twilio Canadian Letter of Authorization (LOA)

   • Must be signed within the last 15 days

4. Your most recent billing document

5. Customer Account Number

   • The one in your current carrier’s records

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Frequently Asked Questions

Q: My Twilio number took forever to port. Why?
A: Sometimes it might be that those Twilio numbers are already with another Twilio project. So we just need to move the Twilio number once the client provides the losing Account SID.

   For details, see: Move Twilio Numbers From One Account To Another

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Related Articles

• Moving numbers to an LC Phone Sub-account from the client’s own Twilio account