Overview: With the latest update, you can now customize the number of days before an expiry date to receive reminder emails. This feature replaces the default intervals of 2 and 7 days before expiry, giving you greater control over when you receive important notifications.
Key Benefits:
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Customize reminder intervals based on your preferences.
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Ensure timely notifications that align with your schedule.
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Stay in control of expiry reminders for a better user experience.
How to Set Custom Expiry Reminder Intervals:
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Access Your Account Settings:
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Log in to your account.
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Navigate to the Certificates section under membership
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Edit Reminder Preferences for Certificate Templates-
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Adding an expiry date to a template would mean that everyone who receives the certificate, it will expire on the same date.
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Locate the certificate template wherein you want to add expiry option.
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Click 3 dots > Set Expiry and choose a relevant date to modify your preferences.
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For a selected date, you can choose whether you want 2 reminder emails to go out or 1 and toggle them on/off.
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Add all relevant days for each reminder email. All emails will be sent out after the number of days that are added.
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The same can be done for all certificates under Issued certificate tab for individual level customisation.
Note: Only certificate expired email will go out on the day of expiry when Immediately is selected
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Important Note:
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All previously scheduled reminder emails will continue to follow the default intervals of 2 and 7 days unless manually adjusted by the user.