If you’re attempting to migrate international Twilio numbers to LC Phone and the process appears stuck, this guide will walk you through the steps required to complete the migration manually. This is a temporary process until we release an upgraded version of the migration feature.
✅ Step-by-Step: Manual Migration Process
1. Migrate the Sub-Account to LC Phone
Initiate the migration through the Phone Integration settings in your HighLevel account. You’ll see a status update like “Migration in Progress.”
? Note: If the migration stalls, continue with the steps below.
2. Create a Regulatory Bundle and Address – How to create Regulatory Bundle ?
This is required for compliance with Twilio regulations:
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Navigate to your Twilio Console.
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Create a Regulatory Bundle for the country/region matching the phone number.
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Add a Regulatory Address associated with the bundle.
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Ensure the bundle is approved for the correct Number Type (e.g., Mobile, Local, Toll-Free).
3. Request Key Details from HighLevel Support
Reach out to HighLevel Support or your partner contact and request the following:
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Gaining Account SID
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Regulatory Bundle SID
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Regulatory Address SID
4. Initiate a Manual Transfer in Twilio
Use Twilio’s support ticketing system to manually initiate the number move:
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Log in to your Twilio Console.
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Create a Support Ticket requesting number transfer from the current account to the provided Gaining Account SID.
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CC:
[email protected]in the ticket. -
Include the LOA, Bundle SID, and Address SID in your request.
⚠️ Common Issues
| Issue | Explanation |
|---|---|
| “Migration in Progress” stuck | Often occurs when regulatory requirements aren’t completed. |
| Missing Regulatory Approval | The bundle must be fully approved before initiating manual migration. |
| Wrong Number Type on Bundle | Match the bundle to the number type (Local, Mobile, Toll-Free). |