TABLE OF CONTENTS
Note: You can only send WhatsApp media inside the 24 hour conversation window
How to send Images, Video, Audio and Document via WhatsApp
Step 1:Go to the Automation tab in your dashboard.
Step 2: Click on Create Workflow, then select Start from Scratch.
Step 3: Click on the “+” icon to add a new workflow step.
Step 4: Search for “WhatsApp: Customer Service Window Check” and select it.
Step 5: Under the Open section, click on the “+” icon to add the next step.
Step 7: Choose the From Number and specify the Media Type (e.g.,Audio , image, video, document).
Step 7 : Select the from number and Media type.
Step 8: Click on Save Action to complete the step.
FAQ
Q: How do I ensure the workflow is within the active customer window?
After starting your workflow, click the “+” icon and search for: “WhatsApp: Customer Service Window Check”
This step ensures the message is sent only when the customer’s 24-hour response window is open.
Q: Can I test the media message in real-time?
Yes! Once your workflow is set up and published, you can trigger it under test conditions to ensure the media sends correctly.
Q: What media options can I send via WhatsApp?
You can send Audio files, images, videos, documents, and other supported file types through the Media Type dropdown in the action settings.
Q: How do I choose the sending number for the media message?
In the WhatsApp Media action, select the desired From Number that’s already connected to your account.