Nothing is more frustrating than getting bombarded with notifications you don’t need.

When I check my notifications, I want to see only the important stuff—not a bunch of noise.

And now, with HighLevel’s latest update, you can fully customize email and in-app notifications for your calendars. 🎉

You decide what gets sent, who gets notified, and when. No more unnecessary emails. No more missed follow-ups. Just clean, efficient communication between you, your team, and your clients.

Let’s break it down!

What’s New? Full Control Over Calendar Notifications

With this update, you can customize notifications for:
✅ Appointment confirmations
✅ Cancellations
✅ Reschedules
✅ Reminders
✅ Follow-ups

And these aren’t just generic system alerts—you can personalize the content, control who gets what, and even adjust the timing of each message.

Want a client to get a reminder 24 hours before a call, but your sales team to get a heads-up instantly? Done.

Want to send a follow-up email exactly 3 days after an appointment? Easy.

Let’s dive into how to set it up.

Want a hands-on walkthrough? Check out the interactive tutorial to see exactly how it works in action.

Step 1: Navigate to the Notifications Tab

• Go to Calendars > Calendar Settings
• Select the calendar you want to customize and click on the three dots

• On the menu, select edit

• Click on the Notifications tab

Step 2: Customize Each Notification Type

HighLevel gives you six types of notifications you can set up:

• Appointment Booked (Unconfirmed) – Sent immediately when an appointment is booked with an “unconfirmed” status.
• Appointment Booked (Confirmed) – Sent when an appointment is booked and confirmed.
• Cancellation Email – Sent when an appointment is canceled, marked as a no-show, or invalid.
• Reschedule Email – Sent when the appointment time/date changes.
• Reminder Email – Sent before the appointment based on the timing you configure.
• Follow-Up Email – Sent after the appointment based on your preferred timing.

Step 3: Set Up Email Notifications

• Click on any notification type to configure it.
• Go to the Email tab and make sure the toggle is ON.

• Click Contact to edit your email. You can use an existing email template OR write a custom subject line and message.

• You can test email to preview it.

Once everything looks good, hit Save Settings.

Step 4: Set Up In-App Notifications

Want your team to get instant alerts inside HighLevel?

• Go to the In-App tab and enable it.
• Select the users who should receive notifications (Admins, assigned users, or custom emails).

• Set triggers for reminders and follow-ups just like with emails.

Pro Tips for Even Better Notifications

✅ Only notify the right people – You don’t need to blast every team member with every notification. Fine-tune who gets what to keep things streamlined.

✅ Use custom email templates – Instead of boring system messages, create engaging, branded emails inside Marketing > Emails > Templates.

✅ Add extra recipients – Need a VA, assistant, or business partner to stay in the loop? Just add their email to the Additional Emails section.

✅ Reduce duplicate emails – If you’re using guest forms for bookings, make sure you’re not sending multiple confirmation emails by accident. (Check this under Notifications > Confirmation Notification).

Step-by-Step Interactive Tutorial

Smarter Notifications, Better Business

Let’s be real—no one likes unnecessary emails or missed notifications.

With HighLevel’s new custom calendar notifications, you can:

✔ Keep clients informed without overwhelming them
✔ Make sure your team never misses an important update
✔ Control exactly who gets what and when

This update saves time, eliminates confusion, and improves communication across the board.Need help optimizing your HighLevel setup? Visit HL Pro Tools for expert setup, white-label support, and automation—so you can start seeing results immediately.