Let me paint you a picture…
Your team is chatting with a lead. It’s going well. Real connection. Human touch. And then—BAM—your AI bot barges in like “Hi, would you like to schedule an appointment?”
👎 Awkward. Unprofessional. Totally avoidable.
That’s exactly what we unpacked on a recent Zoom session with Mario Aldayuz (Head of Partnerships at HL Pro Tools). And let me tell you—we’re entering a new phase of AI + human harmony inside HighLevel. But only if you know how to set it up right.
So, today I want to break down one feature that most agencies are sleeping on—but could immediately improve your client experience:
Smart AI toggles that know when to talk, and more importantly… when to shut up.
Meet the “Bot Sleep” Toggle
If you’ve ever had a bot interrupt your manual convo, you’re not alone.
Thankfully, HighLevel’s got our backs with a simple but powerful feature:
👉 “Send bot to sleep when manually messaged.”
Translation? When you or your team types a message in a conversation, the bot goes night-night. 😴
That means no more interruptions. No more weird double replies. Just smooth, human-led convos when they matter most.
Why this matters: Client relationships are built in conversations. And when your bot starts feeling like the drunk guy who won’t stop talking at a dinner party… yeah, not ideal.
Want to Make AI Smarter? Use Triggers the Right Way.
Now here’s where it gets really fun: you can also layer in dynamic workflow triggers to make your AI adjust in real time.
Mario walked through a killer example:
Let’s say someone selects “Book a Consultation” on your site.
You can build a trigger that tells the AI:
🟢 “Okay, now respond with these follow-up steps.”
Or
🔴 “Pause here and wait for human input.”
Boom. Custom conversations, on autopilot.
What You Should Do Right Now:
Here’s your quick checklist to start implementing this today:
✅ Step 1: Go into your HighLevel settings and turn on
👉 “Send bot to sleep when manually messaged”
✅ Step 2: Build conditional triggers in workflows to tell AI when to jump in and when to chill out
✅ Step 3: Watch the data. Are convos smoother? Are clients happier? Tweak as needed.
Why It’s a Big Deal for Agencies
If you’re running a support-heavy agency, or managing dozens of leads through DMs, this one feature could drastically reduce chaos.
Here’s what I’ve seen firsthand:
- Fewer mixed signals with leads 📉
- Better conversion rates from conversations 💬
- More confidence from your team 💪
Bottom line? When your human team and AI work together instead of stepping on each other’s toes, you create a more polished, professional experience.
Cool Free Thing
Before you can help businesses with your service, you need to establish trust.
And the fastest way to do that?
⭐️ Testimonials.
So in the spirit of free stuff that actually helps—I want to give you my team’s full-blown Testimonial Workflow.
It’s the same one we use to:
✅ Collect social proof at scale
✅ Edit it for clarity and punch
✅ Organize it so you can use it in funnels, websites, ads—anywhere
Use it to close more clients and build instant trust.
Want More Smart Tools Like This?
If you’re using HighLevel and want white-labeled tools, AI workflows, and support systems that don’t break, check out what I’ve built at HLProTools.com.
Seriously. We make agency life easier. Let’s scale smarter.