Voice AI sounds sexy… until you try to use it and your client calls you saying, “Hey, the robot just hung up on my best lead.”
Been there. Done that.
But once I figured out how to actually tune Voice AI inside HighLevel, it turned into one of the most powerful tools in my tech stack.
It saves time, filters out tire-kickers, and keeps things moving 24/7, even when I’m off the clock.
So here’s how I’ve been making Voice AI not just work, but work better and how you can do the same.
Voice AI Isn’t Just “Cool Tech”, It’s Your First Line of Defense
We’re not just playing with bots here. We’re building virtual gatekeepers for our agencies and clients.
HighLevel’s Voice AI is solid for basic stuff. But if you want to:
- Route calls based on business hours
- Handle after-hours inquiries without losing leads
- Customize the entire experience
You’ve gotta go deeper than just dropping a voice agent into a workflow.
Here’s What I Do to Make Voice AI Smarter
Let me give you the quick hits. These tips took me way too long to figure out, so here you go:
1. Use the “Right Now Time” Merge Field 🕒
This one’s a game-changer. You can route calls based on the current time, so your AI knows whether it’s on-hours or off-hours and changes the script or outcome accordingly.
👉 No more “Sorry, we’re closed” when it’s actually 10 AM.
2. Chain Your Voice Agents Like a Pro ⛓️
Want to handle different scenarios back-to-back? Set up daisy-chained agents—one for daytime calls, another for after-hours, another for overflow.
👉 This makes your biz look BIG—even if you’re solo.
3. Transcripts = Gold 📝 Capture AI-generated transcripts and dump them into workflows.
Why? Because:
- You get to see exactly what happened
- You can trigger automations based on key phrases
- You stop guessing what your callers said
4. When HighLevel Isn’t Enough, Bring In Backup 🧩
I love HighLevel, but if you need advanced routing, fallback logic, or multi-agent setups.
Check out VAPI.ai. It’s a powerhouse add-on that plays really well with HighLevel and unlocks the kind of workflows that used to require hiring a dev.
Why This Matters (AKA the Revenue Part)
If you’re running call-heavy businesses (plumbers, med spas, law firms, etc.), every dropped call = lost $$$.
Fixing Voice AI doesn’t just make you look smart. It makes you money.
For agencies? Offering smart Voice AI setups to clients is a killer upsell. I’ve seen it open doors to long-term retainers just because they’ve “never seen anyone do that before.”
And honestly? It’s not even that hard once you know what you’re doing.
Want more smart tools, done-for-you templates, and AI setups that actually work inside HighLevel?
👉 Head over to gohighlevele.com.
Cool Free Thing: The Fastest Way to Earn Client Trust
Before you can wow clients with fancy AI workflows, you need to earn their trust.
And the fastest way to do that? ⭐️ Testimonials.
In the spirit of free stuff, I want to give you my team’s Testimonial Workflow—totally free.
It’ll help you collect, organize, and show off glowing client feedback—without chasing anyone down or reinventing the wheel.