Let’s talk about something that’s never sexy but always important: billing.
If you’ve ever wanted to pull your hair out waiting for invoices to load, had clients email you asking how to cancel a subscription, or needed to make your receipts look a bit more polished, this one’s for you.
HighLevel just dropped some slick billing updates, and they’re making life easier for agency owners like us.
Why This Matters More Than You Think
Billing might not be the flashiest part of your SaaS offer, but it is one of the first touchpoints where clients judge your professionalism.
👉 If invoices are clunky or take forever to load? You look like you duct-taped your backend together.
👉 If clients have to contact you every time they want to upgrade or cancel? You burn time on support for stuff that should be self-service.
👉 If your invoices don’t match your brand? You miss a golden trust-building opportunity.
So yeah, billing matters more than most people give it credit for. And these new features? Game-changers.
What’s New (and Why You’ll Actually Care)
🧾 1. Invoice & Receipt Downloads: From 30 Seconds to 4
Yes, really. What used to be a 30-second stare-at-the-screen-and-wait experience now takes about 4 seconds.
Faster loading = smoother client experience
Less frustration = fewer support tickets
More time for things that actually make money
Let’s be real, slow billing pages don’t feel like a big deal until your client hits “Download Receipt” and the page freezes like it’s 2004.
This update fixes that.
Custom Invoice Prefixes (Finally)
Now you can customize invoice prefixes to match your brand, keep things organized, and look like you actually have your stuff together.
Here’s why I’m pumped about this:
- Keeps client records neat and easy to filter
- Adds a level of professional polish
- Makes you look like the pro you are
Pro tip: Set a prefix like AGY-001 or SAAS-2025 that fits your biz branding. Clients notice the little things.
Let Clients Cancel or Upgrade on Their Own
This is HUGE.
Before: Clients had to message you, or your support, team just to cancel or make changes to their subscription.
Now: They can do it right from the billing page. No emails. No drama.
Why this matters:
Reduces churn friction: clients appreciate freedom
Cuts down support time: your team stays focused on growth
Puts control in the client’s hands: which builds trust
Less babysitting. More scaling.
My Favorite Way to Use These Right Now
Here’s how I’m putting these new tools to work:
✅ Branded invoice prefixes
I updated all invoice templates across my client accounts so they match each client’s vertical. Looks more pro, builds trust, and cuts down “Which invoice is this?” emails.
✅ Subscription controls on
Gave clients self-serve access to billing so we’re not stuck in back-and-forth admin convos. We even turned it into a feature in our onboarding emails:
“Want to upgrade, pause, or cancel anytime? You can do that right in your dashboard.”
Power move. Clients love it.
✅ Tracked support reduction
We’re already seeing fewer billing-related tickets in the queue. That’s time back. Energy saved. The team is happier.
Bottom Line?
HighLevel just made one of the least exciting parts of running a SaaS, billing, faster, smarter, and way more client-friendly.
If you’re not using these updates yet, here’s what I’d say:
- Go toggle those new settings on
- Clean up your invoices and prefixes
- Give your clients billing superpowers
- Then sit back and enjoy the silence because no one’s complaining about receipts anymore
Want More Tools That Make You Look Pro?
If you love features like these and want to scale your white-label SaaS without drowning in tech headaches, you need to check out gohighlevele.com.
That’s where I go for the tools, templates, automations, and plug-and-play systems that make me look like I’ve got a 12-person team behind me.
Cool Free Thing: My Testimonial Workflow (You’re Gonna Want This)
Before you can sell anything, people need to trust you.
And the fastest way to earn trust? ⭐️ Testimonials.
That’s why I’m giving you the exact Testimonial Workflow my team uses to:
✅ Collect client feedback automatically
✅ Edit and organize testimonials like a pro
✅ Build up social proof that closes deals
It’s clean. It’s simple. It works.