Call Events Not Working for Twilio

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Troubleshooting tips when call events don’t seem to be working:


Step 1: Go to the Account dropdown on the top-right menu, click on Subaccounts

https://console.twilio.com/



Step 2: If there are too many subaccounts inside Twilio, you can go back to HighLevel and copy the Account SIN for that location to search in Twilio:

https://app.gohighlevel.com/settings/twilio


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Step 3: Search based on the Twilio Subaccount SID in HighLevel agency settings -> Twilio

Paste the Account SID here and click on it:


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Step 4: Click into the subaccount so you will see there’s an orange text on the top left:


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Step 5: Click Monitor -> Logs -> Calls

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