How to Use Messaging Analytics for LC Phone

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More Tutorials from the Community

https://youtu.be/VutH2JJ3EGM

Comprehensive Metrics:

Monitor sent, delivered, undelivered, and error rates 

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Advanced Filtering: 

Utilize filters like campaign, workflow, and bulk request along with date filters to drill down into your data.

Detailed Reports: 

Access detailed message reports for each status, with the ability to navigate directly to the conversation page for full context.

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SMS Limit

Set and monitor SMS sending limits for subaccounts. View current limits and track how often these limits are reached.
Navigate to the 

Settings

 > 

Labs
Select 

SMS Limit

 > Enable

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Voicemail & Missed Call Textback Settings

Upload custom voicemail greetings and set up incoming call timeouts to better manage caller experiences.

Navigate to the 

Settings

 > 

Labs

Select 

Voicemail & Missed Call Textback

 > Enable

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Frequently Asked Questions

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