List of all outgoing system generated emails

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List of all outgoing system emails


Sub-Account/ Location Level


Agency Level


Sub-Account/ Location Level

New Appointment Request

The “New Appointment Request” notifications are sent from the Unassigned Calendar and the Group Calendar



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How to disable “New Appointment Requests” for assigned users within Group Calendars


Locations Settings > Calendar Settings > Open Calendar > Click on tab 3. Confirmation tab > Save

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How to disable “New Appointment Requests” in Unassigned Calendar


Locations Settings > Calendar Settings > Open Calendar > Click on tab 3. Confirmation tab > Remove email(s) > Save

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Please Note:

If the calendar settings for auto confirmation and send appointment alert emails is enabled, appointment owners will receive appointment request emails. The developers are working on deploying a fix schedule for the next calendar update.





Appointment Review Request Email & SMS – [Can be disabled]


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Please Note:

When sending a review request, the person who is signed in will be the one listed as the sender of that message.a7pwrO vCEj6bTZ0G T1PAo w QdbBZkSw




If you are looking to send a review request from the contacts assigned user, please use the Workflows action “Send Review Request” to send a request on behalf of the assigned user. 





Social Planner Reconnect expired token notification email – [Can be disabled]


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Please Note:

When sending a email notification, the person who is signed in will be the one listed as the sender of that message.





New Review Email (Can be disabled)


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Invoice payment attempt failed for the end customer:

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Invoice payment successful by end customer:

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Error in auto payment of a recurring template:



Skipping auto payment because the amount was manually updated for the invoice:

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End customer: 

Invoice is received:


Payment for an invoice is successful:



Payment attempt for an invoice has failed:

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Upcoming auto payment information:
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Auto payment failed for a recurring template:

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Agency Level


Reset Password


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Verification Code Email


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New User Email Notification

Notify the agency when a user is added to an agency account or a location


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Notify a new user with a username & password when their account is created


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Notify the agency when a new SaaS Sale happens


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Payment Failed For The Client


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New YEXT Sale Internal Email

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A2P and Toll Free Verification Events Email Notifications

A2P and Toll Free Registration status updates via email to agency owner and admin, sent from “[email protected]


They will receive email notification for when the below statuses are updated by the carriers:

  • A2P Brand
    • Rejection
    • Approvals
  • A2P Campaign
    • Submitted
    • Rejection
    • Approvals
  • Toll Free
    • Submitted
    • Pending Review
    • Rejections
    • Approvals

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Frequently Asked Questions

Currently no frequently asked questions. Submit feedback on this article to help is add questions to this section!


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