If you or your customer are facing issue with your dashboard loading slowly or it takes a while for the data to show up on a specific module, please follow the troubleshooting steps below:
Step 1: Login using an incognito window and check if it is still happening.
If this does not resolve the issue, it has something to do with the browser cache. Please proceed to the next step below
Step 2: Ask the user to please clear browser cache and reload the page. The user will need to sign in again.
To clear cache please paste the URL in your preferred browser.
- Chrome: chrome://settings/siteData
- Edge: edge://settings/clearBrowserData?search=cache
If you do not see your browser, please google further instructions on how to clear your cookies/ cache
If this does not work please proceed to the next step below
Step 3: If the issue is still happening, this might be because of an extension(s) installed on their browser. Ask the user to disable all the extensions and check again.
Proceed to step 2, if this step does not resolve the issue.
Step 4: Try different browsers like Firefox or Safari or Chrome. If it still fails, follow the next step.
Step 5: Go to the page where you see this happening and right click > Click on Inspect > Console > Take a screenshot of the error message that you see here and raise a ticket.