We now support assigning a Number Pool, a collection of multiple phone numbers to your AI Agents. Calls to any number in the pool will route dynamically based on your agent’s configuration.

Important: Ensure you have at least one Number Pool created in order to use this feature.

TABLE OF CONTENTS

• Key Benefits of Number Pool Support
• How to Assign a Number Pool to a Voice AI Agent
• Step 1: Access Voice AI Agent Settings
• Step 2: Choose or Create a Voice AI Agent
• Step 3: Open the Phone & Availability Tab
• Step 4: Assign a Number Pool
• Step 5: Save the Configuration
• Related Articles

Key Benefits of Number Pool Support

• Single-Agent Efficiency: Handle calls to multiple numbers with one agent, reducing the need to create and manage separate agents.
  
  
• Streamlined Workflow: Centralizes call routing, simplifying operations and minimizing redundancy.

How to Assign a Number Pool to a Voice AI Agent

Step 1: Access Voice AI Agent Settings

1. Log in to your HighLevel account.
   
   

2. From the left-hand menu, click on AI Agents.
   
   

3. In the top navigation bar, select Voice AI.
   
   

Step 2: Choose or Create a Voice AI Agent

1. Click on + Create Agent to make a new agent, or
   
   
   
   

2. Choose an existing one from your Agent List:
   
   

   • Click directly on the agent’s name, or
     
     

   • Click the three-dot menu next to the agent and select Edit.
     
     

Step 3: Open the Phone & Availability Tab

1. Inside the agent editor, click on the Phone & Availability tab.
   
   

2. Locate the section labeled Phone Number / Number Pool.

Step 4: Assign a Number Pool

1. Click on the Phone Number / Number Pool dropdown.
   
   

2. Select the Number Pool you want to assign to this Voice AI Agent.
   
   

   • Only pre-created number pools will appear in the list.
     
     

   • You must create a number pool before this step if none exist.

Step 5: Save the Configuration

1. After selecting the desired number pool, click the Save button.
   
   

2. Your selected number pool is now successfully assigned to the agent.
   
   

Related Articles

• Creating Voice AI Agents
  
  
• AI Voice Agents Overview
  
  
• Voice AI Agents Dashboard
  
  
• Testing Voice AI Agents
  
  
• Voice AI: Multi-Language Support